How to Contact VitalChek for Vital Records Help
- What are your processing times?
- Can I order anyone’s (parents, grandparents, siblings, etc.) vital record (i.e. entitlement)?
- When should I expect my existing order (status update)?
- Is the certificate I ordered a certified document?
- What forms of payment does VitalChek accept?
- I need a vital record sent to me overnight. Can VitalChek help?
If you have a different question from the ones listed above, please refer to our Frequently Asked Questions (FAQ) tool, which includes a search option.
Frequently Asked Questions
How to Contact VitalChek for Vital Records Help
If you have a question regarding VitalChek services, please refer to our
If you still are unable to find an answer to your question after searching the FAQ, you can e-mail VitalChek using the Ask a Questions form.
Ask a QuestionWant to chat via text instead?
You can chat with one of our customer service representatives during the following business hours:
Monday: 8:00AM to 5:00PM CentralTuesday: 8:00AM to 5:00PM CentralWednesday: 8:00AM to 5:00PM CentralThursday: 8:00AM to 5:00PM CentralFriday: 8:00AM to 5:00PM Central
Chat NowOrder Status Update
Have you already placed an order through VitalChek and want to know the status of your order?
Check your VitalChek Order StatusPLEASE NOTE: to retrieve your order status, you will need your complete order number and PIN from your order confirmation.
About VitalChek
VitalChek, a LexisNexis© Risk Solutions company, is proud to be America’s leading source for ordering express birth certificates and other vital records online quickly, easily and securely. We are a government-authorized service with more than 30 years’ experience partnering with hundreds of vital record agencies across the nation. We pioneered the process of ordering vital records remotely in 1987, and continue to provide the highest level of security and convenient certificate ordering solutions. If you need help when attempting to obtain a certificate, please contact us.
Learn more about VitalChek